Stories that focus on building stronger customer relationships

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Customer service

5 best practices for stellar self-service support

Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.

Help desk

Top 8 knowledge management tools for 2024

Discover how the right knowledge management tool can revolutionize your business efficiency and customer service, with Front leading the way.

Help desk

The top 6 customer experience platforms of 2024

Discover the best customer experience platform to elevate service and efficiency. Learn why Front leads with innovative, scalable solutions.

Help desk

11 help desk metrics you should be measuring in 2024

Discover how tracking the right help desk metrics enhances customer service, streamlines support processes, and reduces churn.

Help desk

How an internal help desk can help efficiency skyrocket

Discover how to optimize an internal help desk for improved efficiency and enhanced employee satisfaction.

Customer service

Front Support wins two Stevie® Awards for the second year in a row

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

Help desk

HR help desk software: how to improve employee experience

Discover how Front’s HR help desk transforms internal processes, boosting HR efficiency and enhancing employee experiences for better workplace dynamics.

Customer service

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

Help desk

The best help desk software solutions for 2024

Discover the top help desk software solutions of 2024. Learn how Front leads the pack with seamless setup and advanced features to uplevel your customer service.